It certainly is a rocky time for WiMAX provider Clear. The company’s CEO Bill Morrow has suddenly resigned, citing “personal reasons” according to a company press release. But that’s not the only problem: it is now the subject of a lawsuit filed in Washington state last week.
Complaints began surfacing last fall, when customers claimed that Clear wasn’t being forthcoming on its throttling practices. In some cases, connections were being slowed to 256 kbps — and the reason why was different depending on who you talked to. For some, it was said they were exceeding the bandwidth cap of 8GB per month: others got told it was due to “network congestion.”
This schizophrenic explanation of what was going on upset customers, who began to complain on Internet forums. Clear did later admit that it was throttling, although it refused to specify which customers it was doing it to, or how.