Your Questions, AMD’s Answers

By  |  Tuesday, July 7, 2009 at 9:37 am

Tyler asks:

I would like to know if my temps are too high. I Have A Athlon 64 X2 Black edition 7750 2.70Ghz (NOT overclocked). It runs at about 108f (about 45c) and it is over 130F (about 54.4c) at loading.

Pat answers:

I would first check to see you have the latest and greatest BIOS from the motherboard maker, assure that you have a good fit with heatsink, and make sure you have AMD Cool-n-Quiet technology enabled in the BIOS.

Ray asks:

When are you going to publish more drivers, particularly old ones for ATI?

Pat answers:

Can you please provide more specifics on this? We have a monthly ATI Catalyst driver update that updates years of graphics hardware.

Lesley asks:

I have an Acer Extensa series and run Vista Home Premium 64. I would like to know when an updated graphics driver will be relased for a 64-bit system? My system scan states the “current driver” is installed, but error reports still show the inactive graphics driver after I downloaded an update for a Vista 64. Will there be a fix for AMD 64-Athlon(2)/ATI Radeon Xpress for accurate HD Display any time soon? Thank you!

Pat answers:

OEMs and many other like Acer provide drivers on their website for laptops and notebooks. I would check with them.

PJ Blake asks:

Why does my HP/Vista laptop with AMD chip get so hot and lock up all the time and my other exact same laptop with Intel doesn’t?

Pat answers:

Please let me know exactly which models you have, both AMD and Intel, and I may be able to figure it out. Also, make sure that your power settings are set to “HP Recommended.” That initiates AMD PowerNow CPU technology. And if you have an ATI GPU, you have ATI PowerPlay technology set “on” in ATI Catalyst Control Center program. This initiates variable power profiles in the GPU. Please let me know exactly which model AMD and Intel-based laptop you have.

Jacquie Dodes-Walter asks:

I have a 64-bit Gateway with ATI Radeon HD 3200 Catalyst and an AMD Phenom (TM) 9600 Quad-Core Processor 2.30GHz, desktop. Got an error message that read: “Warning – the Catalyst Control Center is not support by the driver version of your graphics adaptor. Please update your ATI graphics driver or enable your ATI displays manager.” I went to download the driver only to see that my desktop HD 3200 was listed under Laptop Drivers. Huh? What do I do? How can that be? My computer works fine. Have had it since April and this is the first time this message has popped up. Thank you for your help.

Pat answers:

Your computer features integrated graphics and those graphics drivers are found under our “Motherboard Drivers” section. Go to this link and then Choose OS—> Integrated/Motherboard—–> ATI Radeon HD 3200. Sorry for the inconvenience.

Ronald Hoel asks:

Has there ever been a final fix for AMD processors and Windows XP SP3? I have never seen a final solution for that problem. I am still using XP SP2 and waiting.

Jay asks:

I am having problems with my AMD Athlon and my ATI All in Wonder TV tuner. Over a year ago it wanted me to upgrade software and it has never worked since. Can anyone help?

Richard McManus asks:

Like Ronald, I too am waiting with XP SP2, and SP3 is pressing me every day to install it. I’m afraid to! I have an AMD 2GHz Athlon 2400+ processor in a machine built by Powergistic. This waiting game is also preventing me from getting additional updates according to the Microsoft update service. It says I must install SP3 first.

Pat answers:

I am technical, but not enough for support like this. I have SP3 on 5 of my machines with no issues. And I have multiple tuners. On SP2 I recommend first asking the OEM, and if no joy there, please go to our support site.

Pat Moorhead is Vice President of Advanced Marketing at AMD. You can find him on his AMD blog, Twitter, FriendFeed, and LinkedIn. His postings are his own opinions and may not represent AMD’s positions, strategies or opinions.



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1 Comments For This Post

  1. Bruce Says:

    I would like to know more detail about the Bulldozer architecture and Magny-Cours. Is their any different in performance clock for clock and core per core? Will AMD Bulldozer using multithreading or SMT technology for this new architecture?

    Can you tell me more detail about the Bulldozer performance and what thing that make it the most popular processor faster that most of the people will want to wait for this one?

    How do you compare Bulldozer and Magny-Cours clock per clock and core per core ? how much faster it going to be?

    Can the Bulldozer compete with Intel Sandy Bridge or Westmere or Nehalem EX? How fast can the Bulldozer perform against Intel Nehalem EX, or EP Quadcore and Westmere?

    Will AMD come out with something which use their own license such as create their own X87 instead of using Intel X86? Will Bulldozer still using X86?

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