E74 and Red Ring of Death: Same But Different

By  |  Friday, April 17, 2009 at 2:13 pm

redringofdeathThey go by different names, but sometimes it’s the same hardware failure that causes the Xbox 360’s “Red Ring of Death” and the newer “E74.”

In an interview with Kotaku’s Brian Crecente, an unnamed Microsoft representative discussed the latest console-killing error, which on Tuesday became covered under the same three-year warranty Microsoft issued to fix the Red Ring of Death.

Crecente was trying to figure out if the “three flashing red lights” and E74 are the same problem with different indicators. Microsoft denied that claim, but said that in some cases the error messages are referring to the same hardware failure. “However, it is not the same failure mode in all cases and there is no single root cause for these malfunctions,” the representative said.

Microsoft didn’t elaborate much further than that; as I said last time, the company has nothing to lose by playing this close to the vest. Meanwhile, Microsoft’s Xbox personalities can claim that the worst has come to pass.

Here’s another interesting tidbit from the short interview: Microsoft said the Red Ring of Death is not out of the picture, even though hardware improvements have reduced the likelihood of the problem.

In that light, I wish Microsoft would reset the clock on its warranty coverage for customers whose consoles have bricked. A set time limit of three years is unsettling when customers can’t rest assured that their console won’t break again, even with the latest hardware.

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  1. Wade Says:

    So true. My friend has a launch unit and it RROD about a year ago. They fixed it and it RROD again this week. He called MS and they said that it wont be covered this time because his 3 year warranty expired.