Seagate to Fix Hard Drive Problems Soon

By  |  Wednesday, January 21, 2009 at 9:15 am

seagatelogoThe hard drive company, which has seen its share of troubles due to the weakening economy, has another issue to worry about: failing hard drives. Users of its Barracuda 7200.11 desktop hard drive, as well as several other models including the DiamondMax 22 and other drives in the Barracuda line have been experiencing issues.

A bug in the firmware of these drives is causing them to either fail or lock-up. While data is not getting erased, it is rendered inaccessible to the user in some cases. Estimates of a rate of failure have approached 30%, although Seagate argues that it is not anywhere near that.

Seagate will offer free data recovery services to affected users through its i365 subsidiary. It also said it should have a firmware upgrade soon for those drives affected, although it looks like it will not bring back any data lost due to the fault.

More information on the exact cause of the issues may be released later today by the company, some news sources are reporting.

If you are one of the unlucky users having problems, either contact the company through the support website, or call 1-800-SEAGATE.

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