By Harry McCracken | Wednesday, December 7, 2011 at 1:10 pm
The Atlantic’s Alexis Madrigal is very unhappy about the new version of Gmail:
A month into Google’s experiment with the design of Gmail, we are safely past the reactionary phase of criticism. Now, we’re on to the searing and increasing hatred phase. It feels like Steve Jobs’ evil ghost doppelganger went through the interface and made everything just a little bit harder to use. The problems with the new Gmail are not about look and feel; they strike right at the core usability of the software. This is the biggest step back for email since I signed up for Gmail in 2004.
Madrigal’s biggest beef involves what looks like ill-advised changes to the integration of chat with e-mail. I almost never use Gmail for instant messaging, which may explain why I like the very same upgrade that’s driving him bonkers.