By Jared Newman | Thursday, April 28, 2011 at 12:13 pm
Maybe I’m just over-sensitive, but it strikes as odd — and maybe a little arrogant — that Sony hasn’t apologized for the Playstation Network breach that resulted in stolen passwords and personal information.
I’ve read all seven of Sony’s updates on the official Playstation Blog, and not a single “sorry” or “apologize” is uttered throughout. The most Sony can muster is this: “We sincerely regret any inconvenience or concern this outage has caused, and rest assured that we’re going to get the services back online as quickly as we can.”
Not good enough. I understand that, in a sense, Sony’s the victim too. Hackers infiltrated the Playstation Network, and now Sony has to deal with lost trust, lost sales and the inevitable class-action lawsuit, not to mention the time and resources required to rebuild PSN with better security. But that doesn’t mean Sony shares none of the blame for what happened. Users trusted Sony with a treasure trove of personal data, and Sony failed to protect it. That merits an apology.
Think of it this way: If I let you stay in my house, and you leave the doors unlocked, and someone waltzes in and steals all my valuables, you’re partly at fault. At the very least, I’d expect you to say you’re sorry for what happened.
I expect the same from Sony for letting hackers walk away with the names, e-mails, addresses, birthdates and passwords of 70 million users. Apologizing wasn’t so hard for Alliance Data, parent company of Epsilon, when hackers stole millions of names and e-mail addresses in a security breach last month. It shouldn’t be hard for Sony. A little respect for customers goes a long way.