By Ed Oswald | Tuesday, April 5, 2011 at 1:09 pm
If the latest survey from ChangeWave Research is any indication, the theory that the Verizon iPhone would be more reliable than AT&T’s iPhone is more than just a theory. That said, consumers still seem to be as satisfied with the iPhone 4 on AT&T as they do on Verizon.
82 percent of iPhone 4 owners on Verizon are satisfied with the device versus 80 percent on AT&T. Conversely, 18 percent are dissatisfied with the iPhone 4 on AT&T, and 16 percent on Verizon. Not much of a difference, and within the margin of error.
There are definitely areas where the two carriers diverge, though, most notably in dropped calls.
Only 1.8 percent have dropped a call on a Verizon iPhone 4 in the past 90 days, but 4.8 percent have on AT&T. Now before the nitpickers come, yes I realize the Verizon Phone has only been out for a little under two months. But another 3 percent of users are not going to drop calls in the next 30 days — that’s just not happening.
ChangeWave noted that the numbers are not all that far from the average of dropped calls across all phones. Verizon ranks first in the fewest number of dropped calls at 1.4 percent, and AT&T is last among the big four at 4.6 percent. In other words, this result could have been expected.
Another number which should have AT&T worried is the plans of future iPhone 4 buyers. 46 percent plan to turn to Verizon for service, versus only 27 percent for AT&T. 27 percent also said they weren’t sure.
Those kind of results indicate to me that Verizon’s push to attact iPhone buyers is working, and is are creating in the minds of the consumer the impression that the experience will be better. A lot of this could also have to do with AT&T’s own image issues and the years of negative press surrounding their coverage and network issues .