By Harry McCracken | Monday, December 6, 2010 at 8:15 am
Yesterday afternoon, popular minimalist blogging service Tumblr went down, taking every Tumblr blog with it. As I write this, the outage continues–it’s surely earned a spot in the Hall of Shame reserved for the longest, most crippling downtimes ever suffered by major Internet services.
The Tumblr folks haven’t done a great job of crisis control, either. The error message you get when you try to visit the Tumblr homepage or any Tumblr blog still talks about the site being back “shortly” and Tumblr working “quickly” to restore service. But by now, it’s clear that the outage isn’t short, and fixing things is turning out to be anything but a speedy process. In fact, the more recent of the two updates posted to Tumblr’s Twitter account says the recovery is “slow and painful.” That Tweet also says that the company is “almost through” dealing with the database issue that caused the crippling glitch. But the site remains down.
Except for truly extreme cases, even Web services that suffer extended outages generally bounce back. But I wonder if any Tumblr bloggers will take their business elsewhere as a result of this mess–or at least create a backup site for use in case of emergency?