By Ed Oswald | Tuesday, June 15, 2010 at 10:31 am
If you are even attempting to pre-order an iPhone 4 today, our best advice is: don’t! Both Apple and AT&T are experiencing a multitude of problems just keeping the system up–and Gizmodo has even reported that AT&T’s online system is exposing upgraders’ accounts to others.
From what people are reporting, the problem seems to be that both AT&T employees and at-home shoppers are using a similar web interface. Now, we can’t confirm that both are one and the same, but if they are it means thousands of orders every minute are dumping into the same application.
AT&T retail stores have resorted to using pen and paper to take down names, credit card numbers, and phone numbers as the entire online system has been taken down. Don’t expect to visit Apple’s site to complete your transaction either –it’s not working either.
Worst of all, it appears the mad rush for iPhone 4 has exposed a serious hole in AT&T’s servers. Gizmodo reports that it has received several reports of users logging into their own accounts (or I should say attempting to), and being greeted with the account information of somebody else.
So who’s to blame for this one? Let’s hear from our always opinionated Technologizer readers in the comments…
Update 1: Harry McCracken reports on Twitter that the Apple Store iPhone application reservation system is appearing to fail, which makes it hard to discern whether your reservation has actually been submitted. I’ve also received an unconfirmed report that neither AT&T nor Apple are accepting phone calls at this point.
Update 2: One of our regular readers Steven Fisher makes a very good point: “Thousands of queries per minute into the same application shouldn’t be a problem. Thousands of queries per SECOND shouldn’t be a problem. Perhaps the application or the database behind it performs like crap, but scalable web interfaces are not exactly an unattainable holy grail.”