By Dave Z | Thursday, February 25, 2010 at 9:49 am
Over the years, I’ve experienced more CableCARD installs than most. As I frequently rotate devices and have lived something of a gypsy lifestyle since unloading our home (along with our projector) and given bi-coastal employment. The vast majority of installs have been problematic. When the Comcast or Cox Communication techs bother to show. I even had to get in touch with my (previous) local franchising authority (Montgomery County, MD) at one point. Which is both good and bad… Fortunately, I know how to get things taken care of. On the other hand, why did getting a timely CableCARD install require filing a report? Plus, in most situations, I still firmly believe a CableCARD install shouldn’t require a truck roll — even if pairing is required. Let me pick up the card at their office and give me a number to call to read off my STB numbers for pairing. Saving the savvy some time (while preserving my PTO).
However, having moved to Cox’s switched digital video (SDV) ecosystem, a truck roll ($30/tv) is probably still required. As their Cisco/SA tuning adapters have been extremely flakey. Last summer, my first tech was a no show and the second installer arrived several hours later to get two TiVo units going. It took him, Cox’s ninja CableCARD tech, over 2 hours of continual tuning adapter and TiVo reboots along with multiple calls back to the office to get everything going properly. (Followed by months of my own regular device reboots to reclaim those switched stations, which randomly vanished and magically reappeared a few days later.) So my expectations were pretty low yesterday, when reactivating a loaner Moxi HD DVR for testing the Moxi Mate DVR extender’s new live TV streaming functionality (which overcomes TiVo’s biggest limitation in our household).
The Cox installer had never seen a Moxi HD DVR before, and had many Moxi versus TiVo questions for me, but showed no fear in getting it running. I appreciated his methodical approach — pairing and verifying the CableCARD before tackling the SDV tuning adapter. Amazingly, he was in and out in 35 minutes. With ZERO Moxi and ZERO tuning adapter reboots. (Plus, he wore booties over his shoes and wouldn’t take a tip.) So, either Moxi is better at CableCARD technology than TiVo or those tuning adapters have received some sort of firmware update. Maybe both. Regardless, this gives me (tru2way) hope and kudos to Cox for a flawless install.
For the complete blow by blow of how the install process played out, here’s a capture of my Twitter feed:
(This post republished from Zatz Not Funny.)