By Harry McCracken | Monday, October 12, 2009 at 10:16 pm
Good news, sort of, maybe: T-Mobile is now saying that the Sidekick data disaster may be less disastrous than it had thought. An update at the T-Mobile Sidekick forums states that the company is “hopeful” that most customers can get some of their data back. That’s a more optimistic spin on things than Saturday’s update, which said the data was likely gone forever.
The company also says that “certain” customers who suffered “significant” data loss will receive a $100 credit. It doesn’t specify what a “significant” data loss is, but if said data loss involves things like the customer’s address book and photos vanishing, a hundred bucks seems on the low side. (T-Mobile had earlier said it would a free month of service to customers who’d suffered from the service outage–which began on October 2nd and now seems to be mostly but not entirely over.) Most of the Sidekick owners chiming in at the forum don’t seem to be pacified.
I predict one or more additional shoes dropping involving further reparations for Sidekick owners–and, inevitably, a class-action lawsuit or two. And I hope that T-Mobile and Microsoft provide excruciating detail on:
1) What caused the outage
2) Why it proved so hard to fix
3) Why it wasn’t a given that a backup was available
4) What they’re doing to prevent this from happening again