By Harry McCracken | Wednesday, September 9, 2009 at 3:04 pm
Over at Ars Technica, there’s an interesting piece on training materials prepared by Microsoft for Best Buy staffers making the case that Windows 7 PCs are preferable to Macs. Most of the points in Windows’ favor that the materials raise are true; it’s just that anything that might tend to favor the Mac is left out. I guess that’s an improvement over earlier Microsoft PC/Mac comparisons that involved both truth-stretching and errors.
If I ran Best Buy, I’d do my darndest to keep anyone with an agenda other than serving the customer out of the selling process. Pretty much by definition, that would prohibit companies from doing these sorts of comparisons of their own products with those of competitors. I mean, if Macs are so crummy, why does Best Buy sell them?
It reminds me of an experience I had at CompUSA years ago: I was eyeing a Canon inkjet printer when a salesguy strolled up and gravely warned me that Canon printers’ ink cartridges had an alarming tendency to dry up–unlike those in HP printers. I couldn’t figure out why a CompUSA rep would care whether I bought a Canon or HP product–until I realized that he was actually an HP employee who CompUSA had allowed to troll for customers in its aisles…