By David Worthington | Tuesday, August 25, 2009 at 7:23 pm
iPhone bashing is the trend du jour among tech pundits. The phone’s flaws are being singled out as if they’re unique to Apple, and the condemnation arrives without one shred of quantitative evidence to support hyperbolic editorials that say it’s somehow ruining customers’ lives.
Initial delight over the iPhone has faded to complaints about Apple’s micromanaging behavior and propensity to create closed systems. Nothing’s changed–Apple’s been that way since day one, and no one has to buy anything from it.
In June, I wrote about an extremely hyped survey which suggested that the iPhone is more accident-prone than other smart phones–without including the damage rates for other phone models for comparison.
In a new story in Salon, author Amanda Fortini is guilty of a similar sin. She complains about how her iPhones have repeatedly failed–including the one she dropped in a parking lot–and cherry-picks comments from forums to support her feelings about its durability. Of course, the iPhone is not singularly vulnerable to someone’s carelessness. If you drive a Volvo straight into a brick wall, you will be injured, even though it’s a safe car.
My iPhones have been very resistant to damage: the screens have never scratched, and they survived being accidentally dropped onto my hardwood floors on a few occasions. I also protect my investment, and buy cases to guard the phone. When something did go wrong (my headphone jack contacts were touching, causing weird behavior), Apple replaced my phone free of charge.
The iPhone isn’t perfect, and neither is the AT&T network. But let’s be realistic–Apple is selling a great product that has forced the rest of the industry to innovate. There would be no Palm Pre without the iPhone. Can we please move on from the sensationalistic bashing?