By Ed Oswald | Monday, August 3, 2009 at 11:11 am
In true Apple fashion, the company has reportedly attempted–and failed–to hush the owners of an defective iPod that ended up exploding in England. Acording to The Times, the only way the Stanboroughs would get a full refund was if they agreed to sign a settlement form.
On it, the form specified that if the family would talk, it would open them up to possible legal action by Apple. Obviously since The Times is reporting on it, they didn’t accept Apple’s terms.
While the Stanboroughs apparently may have some culpability here–the iPod touch in question was dropped shortly before it reportedly exploded–it’s still a little worrisome. There are a lot of us out there who have done the same thing.
This is only the latest reported incident of pressure by Apple to keep folks with defective iPods quiet. Last month, the company did all it could to prevent KIRO reporter Amy Clancy from investigating fire incidents involving the company’s ubiquitous music device.
Documents obtained by Clancy indicate Apple knew about issues with its players and overheating as early as 2005–even though they were telling people complaining years later that it was the “first time” they ever heard of such a problem.
It is believed that the iPod’s lithium-ion batteries may be the source of the problem. But with 175 million iPods sold, how do you go about recalling the devices if it was necessary? That could be a daunting task.