By Harry McCracken | Friday, July 31, 2009 at 9:07 am
TechCrunch’s Michael Arrington says (in a post that’s loading only sporadically for me) that he’s dumping his iPhone for a T-Mobile myTouch 3G over Apple’s rejection of Google’s Google Voice app. Developer Steven Frank is similarly irate. Six Apart’s Anil Dash is calm but concerned.
I’m glad to see that discontent over the Google Voice situation hasn’t died down yet. If Apple continues with the secretive and capricious attitude it’s had towards app approval long enough, the day is going to come when it makes a move that angers enough people that it’ll have to reassess its practices. If the Google Voice situation turns out to be that tipping point, it’ll be good news for iPhone users–and, I’m convinced, for Apple itself in the long run. There are certainly countless examples of consumers forcing companies to do things that are in the companies’ best interest–call it the New Coke Backlash phenomenon. And even Apple usually responds when enough of its customers are seething.
I remain enough of an optimist to believe that Apple will get all this right sooner or later. I even think it’s possible that it’s listening to the discontent right now and will decide to let the Google Voice app onto the App Store after all in the not-too-distant future.